Payroll Technician (2 vacancies)

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We are currently looking for two full time Payroll Technicians to join our team.

We are one of Ireland’s leading personal tax companies, specialising in umbrella company solutions for contractors and income tax services to freelancers and individuals. We are highly focused on customer experience as a fundamental aspect of the delivery of our expert tax services at great value fees.

Alongside our professionalism and dedication to the serious business of managing our client’s tax affairs, we know how to have fun and we are very focused on personal wellbeing and employee growth. We won the 2016 National Workplace Wellbeing Award from the Nutrition & Health Foundation and were shortlisted in the 2017 CIPD Excellence in HR Awards for Workplace Wellbeing.

If you want to work in a highly supportive team environment with a focus on employee growth and development, check out how to apply below.

Job Summary

This role is working within our busy Umbrella Team, delivering payroll, payment and customer support to our Umbrella Company contractors. It involves much telephone and email contact with our clients and business referrers, which includes many of Ireland’s most well – known recruitment agencies.

The role requires a strong interest in payroll, finance and customer service. The role is very client focused and customer experience orientated. It also involves daily contact with our business referrers. The successful candidate therefore must enjoy dealing with people and display natural customer service skills, as well as good knowledge of the Irish payroll system.

Duties & Responsibilities

The main responsibilities of the role include:

  • Processing daily payments on behalf of our Umbrella Company contractors
  • Liaising with contractors and agencies regarding payroll queries
  • Processing expenses claims through the payroll
  • Onboarding of new contractor clients
  • Answering client queries by telephone, email and in person
  • Delivering an excellent customer experience at all times
  • Other payroll, accounting and administration process support duties to support the Umbrella Team activities

Skills & Qualities Requirements

  • iPass Payroll Technician qualified an advantage; study supports available for those wishing to pursue this qualification. Candidates without this qualification will be considered on the basis of relevant payroll work experience;
  • Minimum one year experience in a similar or related role;
  • Computer literate; good Excel and Word skills;
  • Excellent customer service skills;
  • Interested in working in a customer service environment with daily contact with clients and business referrers by phone and email;
  • Ability to work calmly and effectively to daily deadlines with high volumes;
  • Confident in dealing with clients and third parties on queries by phone;
  • Excellent written communication skills;
  • Great interpersonal skills with outgoing, friendly personality;
  • Excellent attention to detail in every task;
  • Enthusiasm, motivation and positive engagement;
  • Demonstrates passion for living our company values.

Salary and Benefits

  • Salary DOE; please state your salary expectations in your application to us
  • Study supports available for those wishing to pursue iPass or further related professional development qualifications
  • Access to our Employee Assistance Programme
  • Subsidised gym or health/wellbeing related activities
  • Life insurance (available upon joining) and disability (PHI) cover (available after 6 months service)
  • Supportive and employee growth focused culture, within an Employee Wellbeing Award Winning environment

How to Apply

We can really never emphasize this enough for any role we recruit for – bring your CV to life by sending us a great cover letter! Our recruitment decisions are based as much on personality and attitude as they are on skills and qualifications. Show us the person behind the CV, make your cover letter stand out!

Please also state your salary expectations in your cover letter.

Send your CV and cover letter to recruitment@fenero.ie

We look forward to hearing from you!